PEC introduces its GUI drag and drop IVR applications generator. It allows a system integrator or end-user to implement call flows very easily. The call flows could be optimized for the sales, customer service, and other departments.
PEC started incorporating Artificial Intelligence (AI) in its line of VoiceSaver® software products. The first uses were for optimizing purchases for the export markets. The software enables exporters of general merchandises to make decisions based on VoiceSaver® AI results.
PEC writes analytic software for the solar marketing companies. Based on the address and phone number, the software comes up with a list of potential addresses for installation of solar panels and equipment. The software helps optimize visits by the solar professionals.
PEC signs a long term lease with IO Data Centers of New Jersey to host some of its telecom servers. The IO Data Centers of New Jersey is one of the largest data centers in the world with 1,000,000 square feet of space and 60,000 KW electric generating capacity.
PEC offers Toll Free Termination over VoIP (Free Service). PEC announces the release of its new and upgraded DialSaver Auto Dialer Systems as the first ever Multi-user Web Enabled software package in the market.
PEC introduces three FREE iPhone Apps:
PEC announces the release of an upgraded version of its popular DialSaver Multiuser Dialout Systems. The new system allows individual web-based access and management by several users on one system, thus offering convenience, complete control and easy administration.
PEC adds Callback support to Cardsaver.
PEC adds direct Asterisk integration to the CardSaver Product. This will allow Asterisk System Users to provide call control with both prepaid and postpaid support.
PEC adds direct Cisco Call Routing Support to its CardSaver Product. This allows CardSaver to control the Cisco Routing and adds least cost routing support to CardSaver.
PEC adds Direct dial support to the CardSaver Product. This allows customers to set specific access numbers to forward automatically to another number.
PEC’s CardSaver now adds Auto Recharge support. This allows end customer accounts to be replenished automatically when their balance runs low.
PEC introduces DialSaver version 2.0 with enhanced features and reporting.
PEC starts offering toll-free services to customers.
PEC sends out “What’s New at PEC?” to keep customers appraised of new products, updates and services.
PEC adds Hosted services (IVR, Cardsaver etc.) to meet customers demand for a reliable, cost-effective solution for their businesses.
PEC purchases a new 9,000 square feet office building in Noida, India and relocates its Indian operation to this new facility . The facility is used for R&D and support related to PEC products.
PEC adds Callback support to its Cardsaver Billing platform allowing for call shops to take advantage the of the simple yet powerful Cardsaver functionalities.
The VoiceSaver Voicemail System, DialSaver Dial Out System, TimeSaver Predictive Dialer and Insight IVR all become VoIP enabled. This means that all of these products can now interact directly with VoIP Phone Service providers for both inbound and outbound calls.
PEC adds SIP support to CardSaver. Combined with the proper SIP Server, CardSaver now allows companies to deploy both prepaid and postpaid SIP Networks.
In order to meet increased demands, PEC relocates its Indian branch to a larger 3,000 square foot office in the Greater Kailash section of New Delhi.
PEC enhances the TimeSaver predictive dialer to support VoIP. This breakthrough enables international call centers to have their dialers situated in one country and their agents located in another without incurring any long distance charges.
PEC opens its first international branch located in New Delhi, India. The Indian branch is given the task promote and support sales throughout Southeast Asia and Eastern Africa.
Pulse, Inc., the largest reseller of Quintum VoIP gateways, chooses PEC’s CardSaver as its preferred VoIP billing and call management software.
To reach a larger market, CardSaver is enhanced to support prepaid calling cards and postpaid calling services. Within six months, CardSaver is installed in over 50 sites around the world.
PEC introduces the CardSaver™ VoIP Billing and Call Management software to its line of telecom Products. CardSaver is initially designed to support billing for the VoIP termination business.
Tecore Corporation, a premier manufacturer of cellular phone switches starts selling the messaging platforms from PEC along with their switches. PEC adds the Short Message Service (SMS) support to its software.
PEC introduces the TimeSaver Predictive Dialer to its product line. TimeSaver is used by inbound and outbound call centers to market and support their products and services.
PEC adds support for TNPP over the Internet. This feature is used by the paging companies.
PEC adds the features Voice to Email, Fax to Email, and Email notification to its software. Also, PEC adds the multi-party conferencing feature to its messaging software platform.
PEC introduces the Reminder package which helps the medical industry to make outbound calls to remind the patients for the appointment date and time.
PEC purchases a 7,000 square foot office building in Aberdeen, New Jersey, which is 35 miles south of New York City. PEC relocates its operations from Englishtown, New Jersey to the new location in Aberdeen.
PEC enhances its products to support the Telephony Signaling 7, ISDN Europe. The applications for the product include: Voice Mail, Call Routing, Fax processing, Conferencing, Call routing, and Interactive Voice Response (IVR).
PEC introduces its line of Windows NT based voice processing products. PEC also introduces its line of OS/2 based voice processing products. PEC ships 60 Windows NT units after the first month of product introduction.
BPL Telecom Ltd. of India, the largest telecom group in India, selects PEC Voice Products for the Indian Market. The systems are used by Coca Cola, Oracle, Texas Instruments, Sheraton Hotels, Bombay Cellular, IBM, and many other companies.
Hungary, Czech Republic, Poland, and Romania certify PECs entire line of voice processing products. PEC begins to market its products throughout Eastern Europe.
Portugal Telecom certifies the digital PEC Voice Products for the Portuguese market. PEC begins to market its products in Portugal.
PEC enhances it products by introducing its digital line of voice processing systems in the United States and Europe. The products start to support the E1 R2Mfc, ISDN, and SS7 protocols.
The incumbent candidate of the presidential election in Venezuela chooses DialSaver to market his campaign. He is successful and returns to office.
Mobile Data Systems, later on acquired by Motorola, begins to deploy the CallAhead® voice processing systems developed by PEC. A CallAhead system calls a residential customer before dispatching a technician to turn on or turn off natural gas.
The DialSaver™ autodialer is introduced to the PEC product line. DialSaver is used for direct marketing, non-profit, and political campaigns.
International Voice Exchange, a Utah company, selects PEC to provide Voice Mail systems for the franchisees of the company.
PEC develops Voice Mail and Auto Attendant systems for the trucking companies. The product is trademarked as VoiceSaver® and is one of the first of its kind. Truck drivers now have an efficient means of communication with their base office and their family members at home.
PEC develops the Check Calls system for trucking companies. This allowed truck drivers to enter data, such as hub reading, hours on the road, and miles driven, using the Touch Tone telephones in truck-stops.
Parwan Electronics Corporation (PEC) is founded in New Jersey, by Suraj Tschand a Bell Laboratories senior engineer. PEC is created to meet a market demand for voice messaging and interactive telephony needs.