INSIGHT IVR: APPLICATIONS

HEALTHCARE

Medical Transcription Services – Allows Doctors to Record Transcriptions, which can later be listened to and documented by a Medical Transcribe

Automated Prescription Filling – Allows Pharmacies to allow for automated prescription filling services for patients

Patient Reminders – Remind patients of upcoming appointments or to take their medicine on time

Off Hours Auto Attendant – Provide Emergency Information for Patients off hours when the office is closed.

Patient Surveys – Survey Patients for Quality Assesment and Increase Customer Satisfaction

Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service


BANKING

Bank Information – Provide Bank Information to Customers including Hours, Services Provided and Locations, etc

TeleBanking – Allow Customers to Securely access their Account Details, Transfer Funds, etc

Card Enablement – Allow Customers to Enable their Bank, Check, Credit Cards Securely and Automated

Call Routing – Route Calls to the proper person/department within a Bank/Office


CALL CENTER

Customer Satisfaction Surveys – Survey Patients for Quality Assesment and Increase Customer Satisfaction

Employee Screening – Perform Initial Candidate Interviews for job screening

Call Center Automated IVR Functionalities – Provide Automated Account/Company Information to Callers to reduce calls to live Agents.

Call Center Routing – Route calls to the proper Call Center Agents based on Customer Requirements


HUMAN RESOURCES

Employee Screening & Recruiting – Perform Initial Candidate Interviews for job screening

Employee Satisfaction – Provide Surveys to Employees to better motivate employees

Benefits – Provide Automated Benefit Information

Employee Time Clock – For Employees working on the go, allow them to clock in/out via telephone.


CUSTOMER SERVICE

General Information – Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information, etc

Reminders – Remind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information

Order Processing – Allow Customers to place order over the telephone automated

Credit Card Processing – Allow Customers to pay bills via the telephone

Customer Survey – Survey Customers to provide better customer services

Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service


CONSUMER PRODUCTS

Product Registration – Allow Automated Registration of Products

Recall Information – Allow Information about Product Recall

Shipment Status – Allow customer to find information about Shipments


RETAIL STORES

Dealer/Store Locator – For a Multi-Chain of Stores, provide the nearest store information based on phone number or zip code

Store Information – Provide Store Hours, Department Routing and Directions

Specials/Discounts – Provide information of Specials and Discounts in the store

Appointment Confirmation – Allow Customers to Confirm upcoming Appointments


EDUCATION

Parent Information – Provide information on Upcoming Events, Child’s Homework, Leave messages for teachers, Student Grades, Test Schedules etc

Student Information – Provide information on upcoming events, Homework info, School Closings, etc

Surveying – Provide Survey’s on the quality of the teachers, cafeteria, bus service, etc

Notication – Notify Parents for Child Absentees, School Closings, upcoming events


POLITICAL CAMPAIGNS

Candidate Awareness – Broadcast Candidate Information to the community for name identification, and Voting Information

Mailer Notification – Notify Recipients that Mailers have been sent out, and look out in the mail for it

Survey – Allows Voters to let candidates know what are the most important issues to them.


TOWNSHIP / COUNTY GOVERNMENT

Community Awareness – Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc

Emergency Notification – Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc)

Services Provided – Provide Callers with information on what services the township offers

Department Routing– Route Callers to the Proper Department within the Municipality Offices

Parking – Allow Callers to pay Meter Parking through the Phone

Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service


ENTERTAINMENT

Ring Tone Services – Allow Callers to Download Ringtones to the Mobile Phone

Lottery – Allow Callers to play the lottery through their phone

Radio – Allow Callers to Listen to the Radio through the Phone

Ring Back Services – Allow Callers to Choose their RingBack tone that will be used when callers dial their number

Horoscope – Allow Callers to listen to their Horoscope

Music Messaging – Allow Callers to Dedicate a Music Message to their Loved Ones, Friends, etc

Dating – Allow Callers to Listen to Dating Profiles, and Chat Live with other People

Chatting – Allow One on One Chatting, or Conferencing amongst many people together(Sports Chat, Political Chat, Current Events Chat, etc)

News – Provide Up to date News to the Callers

Weather – Provide the Current Weather Service to Callers

Voice SMS – Provide a Facility for Callers to Record a Message and forward the Message to the Requested Party.

Quiz – Provide an Telephonic Quiz and give winners a prize

SECURITY & EMERGENCY

Emergency Notification – Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc)


TRAVEL & LODGING

Hotel Booking – Provide ability to callers to Book their Hotel Reservations through the phone

Special/Deals – Let Callers know about Special travel Deals and services

Hotel Locator – For a Multi-Chain of Hotels, provide the nearest hotel information based on the state/zip code

AUTOMOTIVE

Dealer Information – Provider Dealer Hours, pricing and other information

Car Status – Provide Status of Car to Vehicle Owners, so they know if the vehicle is ready or not

Payment – Allow Customers to pay bills over the telephone to reduce time when picking up the vehicle


POLICE & PARKING

Traffic ticket service – Allow Violators to pay Traffic Tickets over the phone

Notification – Notify Community of Suspicious Indviduals or Warnings

Parking – Allow Callers to pay Meter Parking through the Phone


AIRLINES / RAILWAYS / BUS & OTHER TRANSPOTATION

General Information – Provide Information about Services, Rates and Specials Offered

Schedule Infromation – Provide up to date Information about Train/Place/Bus Arrival And Departure Information

Bookings – Taking Ticket Bookings for Train/Plane/Bus

Complaint Booking – Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable

Survey – Allows Customers to provide Service/Products/Suggesstion Feedback

Call Routing – Route Calls to the proper person/department


TELEPHONE COMPANIES (LAND & MOBILE OPERATORS)

General Information – Provide Information about Services, Rates and Speicals Offered

Account Infromation – Provide Information about Customer Account, Including Balance Due, Minutes Used, etc

Number Change Notification – Notify Callers that a Phone Number has been changed

New Number Notifcation – Notify Callers that the Phone Number has been changed, and play out the New Number

Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service

Complaint Booking – Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable

Survey – Allows Customers to provide Service/Products/Suggesstion Feedback

Call Routing – Route Calls to the proper person/department