A Quick History

Call Back solutions have been around for many years and have generated huge profits for companies that have successfully implemented them. companies that have successfully implemented them. As long distance rates dropped throughout most of the world, the number of call back systems dropped as well. However, there are still several countries around the world where call back solutions still make sense. Many countries in South America, Africa and Asia are prime examples of countries in which call back systems are extremely profitable.

What is Call Back?

Many people are not completely certain as to what call back is or why it is used. The following call flow example should help you gain a much better understanding:
John has recently traveled to Dubai for a business trip. He purchases a prepaid cellular phone from a local store and adds $20 worth of credit to the phone. He calls home to his family in New Jersey, and after 12 minutes, his call is disconnected because his balance has run out. He is truly upset. How could the call have cost him $1.66 per minute? There must be a more cost-effective solution to call home. John speaks with a local contact of his and finds out about a “call back” service that will allow him to call home at a fraction of the cost. John buys a call back card for $20 from a local vendor, and then …

  1. John dials the USA Call Back Access Number by dialing 00-1212-555-1212 from his Dubai mobile phone.
  2. The system he is calling recognizes his Dubai caller ID and hangs up. John is not billed for this call.
  3. The Call Back system then checks the balance for this John’s account and determines that he has $20 remaining.
  4. Since John does have balance remaining, the system calls the customer on his mobile phone and plays “Please enter your Password. ” The system can also be programmed to not play the prompt and to play a dial tone instead.
  5. Now, the system asks John to dial a destination number. John dials 1-732-566-8771, which is his family’s home phone number.
  6. After John dials the destination number, the system checks his balance again to make sure that he has enough money to call USA.
  7. If John has enough balance for both legs of the call (Leg A from USA to Dubai and Leg B from USA to USA), the call is connected to the destination number.
  8. After John disconnects, the funds are deducted from his balance.

Now, John is able to speak for 50 minutes for that same $20 because the call originated from USA rather than UAE.

Why Should Someone Use Call Back?

The above call flow may seem like a tedious process to make one call, however, the amount of savings that a customer realizes on each call is significant enough to justify these added steps. As was seen in the example above, calling directly from a highly regulated country can be very expensive. The main reason CallBack is used as opposed to typical prepaid or postpaid calling platforms is simply to avoid international legality issues. Since VoIP, calling cards, and calling services are illegal in so many countries throughout the world, CallBack allows the system Admin to place the equipment in a legal country and make the call from there. The idea is to do all of the outgoing calling from a legal country where lines are more obtainable and international calling rates are cheaper.

How to Determine if Call Back is a Viable Solution?

Determining if call back is a viable solution for you is a very simple task. By answering the following questions, you can decide if it makes sense for you. We are using USA as an example, but call back calls can be made to anywhere in the world. Also, replace COUNTRY with the country you wish to sell call back services in.

1. Are incoming calls free in COUNTRY?
2. How much does it cost to call (per minute) from COUNTRY to USA using the standard land/mobile phone networks in COUNTRY?
3. How much does it cost to call from USA to COUNTRY using a standard calling card?

First, incoming calls must be free or very cheap for call back to be viable.

Next, the cost to call USA from COUNTRY must be significantly higher than the cost to call from USA to COUNTRY.

If all of these conditions are true, then call back is probably a viable solution for you.

Where does PEC Telecom fit into the picture?

PEC Telecom has been designing telecom systems since 1984. Our first call back system was designed nearly 15 years ago and used legacy technology. A typical system would cost about $150,000 and would cost $5,000 per month or more to operate. Although margins were high, the cost barrier to entry made it difficult for most to get into the business.

Today, PEC uses Cisco hardware in conjunction with our CardSaver billing software, to offer a high-quality, cost-effective Call Back solution that allows anyone to become profitable in the business. Whether you are selling the product in Africa, South America, Asia or anywhere else, PEC’s Call Back solution allows you to offer a quality product that will give you the upper-hand in you market of choice.

The solution supports up to 500 concurrent calls and is offered as a purchased or hosted solution.

For more information regarding the product and pricing, please call us at 1-732-290-1900 or email us at