INSIGHT IVR:APPLICATIONS

Healthcare

  • Medical Transcription Services – Allows Doctors to Record Transcriptions, which can later be listened to and documented by a Medical Transcribe.
  • Automated Prescription Filling – Allows Pharmacies to allow for automated prescription filling services for patients.
  • Patient Reminders – Remind patients of upcoming appointments or to take their medicine on time.
  • Off Hours Auto Attendant – Provide Emergency Information for Patients off hours when the office is closed.
  • Patient Surveys – Survey Patients for Quality Assessment and Increase Customer Satisfaction
  • Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service

  • Banking

  • TeleBanking – Allow Customers to Securely access their Account Details, Transfer Funds etc.
  • Card Enablement – Allow Customers to Enable their Bank, Check, Credit Cards Securely and Automated.
  • Call Routing – Route Calls to the proper person/department within a Bank/Office

  • Call Centers

  • Customer Satisfaction Surveys – Survey Patients for Quality Assesment and Increase Customer Satisfaction
  • Employee Screening – Perform Initial Candidate Interviews for job screening
  • Call Center Automated IVR Functionalities – Provide Automated Account/Company Information to Callers to reduce calls to live Agents.
  • Call Center Routing – Route calls to the proper Call Center Agents based on Customer Requirements.

  • Human Resources

  • Employee Screening & Recruiting – Perform Initial Candidate Interviews for job screening.
  • Employee Satisfaction – Provide Surveys to Employees to better motivate employees.
  • Benefits – Provide Automated Benefit Information.
  • Employee Time Clock – For Employees working on the go, allow them to clock in/out via telephone.

  • Customer Service

  • General Information – Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information etc.
  • Reminders – Remind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information
  • Order Processing – Allow Customers to place order over the telephone automated.
  • Credit Card Processing – Allow Customers to pay bills via the telephone.
  • Customer Survey – Survey Customers to provide better customer services.
  • Bill Collection- Remind Residents of Late Payments due, and provide automated Payment service.

  • Consumer Products

  • Product Registration – Allow Automated Registration of Products.
  • Recall Information – Allow Information about Product Recall.
  • Shipment Status – Allow customer to find information about Shipments.

  • Retail Stores

  • Dealer/Store Locator – For a Multi-Chain of Stores, provide the nearest store information based on phone number or zip code.
  • Store Information – Provide Store Hours, Department Routing and Directions.
  • Specials/Discounts- Provide information of Specials and Discounts in the store.
  • Appointment Confirmation – Allow Customers to Confirm upcoming Appointments.

  • Education

  • Parent Information – Provide information on Upcoming Events, Child’s Homework, Leave messages for teachers, Student Grades, Test Schedules etc.
  • Student Information – Provide information on upcoming events, Homework info, School Closings etc.
  • Surveying – Provide Survey’s on the quality of the teachers, cafeteria, bus service etc.
  • Notification- Notify Parents for Child Absentees, School Closings, Upcoming events.

  • Political Campaigns

  • Candidate Awareness – Broadcast Candidate Information to the community for name identification, and Voting Information.
  • Mailer Notification – Notify Recipients that Mailers have been sent out, and look out in the mail for it.
  • Survey – Allows Voters to let candidates know what are the most important issues to them.

  • Township / County Government

  • Community Awareness – Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc.
  • Emergency Notification- Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms etc.
  • Services Provided – Provide Callers with information on what services the township offers.
  • Department Routing- Route Callers to the Proper Department within the Municipality Offices.
  • Parking – Allow Callers to pay Meter Parking through the Phone.
  • Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service.

  • Entertainment

  • Ring Tone Services- Allow Callers to Download Ringtones to the Mobile Phone.
  • Lottery – Allow Callers to play the lottery through their phone.
  • Radio – Allow Callers to Listen to the Radio through the Phone.
  • Ring Back Services – Allow Callers to Choose their RingBack tone that will be used when callers dial their number.
  • Horoscope – Allow Callers to listen to their Horoscope.
  • Music Messaging – Allow Callers to Dedicate a Music Message to their Loved Ones, Friends etc.
  • Dating – Allow Callers to Listen to Dating Profiles, and Chat Live with other People.
  • Chatting – Allow One on One Chatting, or Conferencing amongest many people together(Sports Chat, Political Chat, Current Events Chat etc.
  • News – Provide Up to date News to the Callers.
  • Weather – Provide the Current Weather Service to Callers.
  • Voice SMS – Provide a Facility for Callers to Record a Message and forward the Message to the Requested Party.
  • Quiz – Provide an Telephonic Quiz and give winners a prize.

  • Security & Emergency

  • Emergency Notification – Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms etc.

  • Travel & Lodging

  • Hotel Booking- Provide ability to callers to Book their Hotel Reservations through the phone.
  • Special/Deals – Let Callers know about Special travel Deals and services.
  • Hotel Locator – For a Multi-Chain of Hotels, provide the nearest hotel information based on the state/zip code.

  • Automotive

  • Dealer Information – Provider Dealer Hours, pricing and other information.
  • Car Status – Provide Status of Car to Vehicle Owners, so they know if the vehicle is ready or not.
  • Payment – Allow Customers to pay bills over the telephone to reduce time when picking up the vehicle.

  • Police & Parking

  • Traffic ticket service – Allow Violators to pay Traffic Tickets over the phone.
  • Notification – Notify Community of Suspicious Individuals or Warnings.
  • Parking – Allow Callers to pay Meter Parking through the Phone.
  • Airlines / Railways / Bus & Other Transportation
  • General Information – Provide Information about Services, Rates and Specials Offered.
  • Schedule Information – Provide up to date Information about Train/Place/Bus Arrival And Departure Information.
  • Bookings – Taking Ticket Bookings for Train/Plane/Bus.
  • Complaint Booking – Allow Customers to File a Service/Billing Complaint so that it is Tractable and Accountable.
  • Survey – Allows Customers to provide Service/Products/Suggestion Feedback.
  • Call Routing – Route Calls to the proper person/department.
  • Telephone Companies (Land & Mobile Operators)
  • General Information – Provide Information about Services, Rates and Specials Offered.
  • Account Information – Provide Information about Customer Account, Including Balance Due, Minutes Used etc.
  • Number Change Notification – Notify Callers that a Phone Number has been changed.
  • New Number Notification – Notify Callers that the Phone Number has been changed, and play out the New Number.
  • Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service.
  • Complaint Booking – Allow Customers to File a Service/Billing Complaint so that it is Tractable and Accountable.
  • Call Routing – Route Calls to the proper person/department.